Expert Service Delivery Management
Date: 9 Oct 2024
Location: Bucharest, RO, 013329
Company: OMV Group
Overview of the company
OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply. We provide the energy for day-to-day modern life: fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance.
At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate.
Your tasks
Responsible for IT services stability and performance monitoring in order to maintain 24x7 operations (where needed), resolve and minimise service impacts.
Ensure stable IT operations (internationally, for OMV Petrom Group) by:
- Full accountability for service delivery, for all assigned Downstream IT operations
- Full accountability 1st to 2nd level support for all assigned Downstream IT operations,
- Manage daily operations and ensure system availability of Downstream IT
- Identify the need for upgrades, configurations or new systems and report to upper management
- Control and monitor IT services, applications and operations on system KPIs (e.g. availability)
- Fulfill the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities
- Identify, assess and propose to upper management optimization measures of fit for purpose IT service support
Your profile
Master’s degree: IT
Relevant professional experience: more than 3 years in IT service delivery
Advanced experience in IT service management and IT architecture (e.g. cloud based implementation) integration with enterprise application landscapes and experience in managing continuous integration, cross commodities (physical and financial) with involvement in IT implementation projects.
- Fluency in English, additional German and other language skills are advantageous
- Experience with relational databases and very good SQL and algorithms knowledge.
- Keen eye on and interest in customer experience
- Advanced knowledge of ITIL processes.
- Awareness regarding Information Security.
- Capability to act proactively; accepts and gives advice and constructive feedback and applies them in a constructive manner
- Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
What OMV Petrom can offer
- Long weekend plans are always welcome - on Friday, our office hours end at 14.00.
- You can rely on a health insurance that covers medical treatment in a variety of private medical clinics.
- You can work from home, if the work activity allows.
- The number of your days off increase according to your work experience so that you'll enjoy more free time.
- We aim to make your vacation days happier, by paying each vacation day double.
- Are you a top performer? Your work can be rewarded each three months based on performance results.
- Additional days off and various financial support for different events like marriage, child birth, etc.
- Access to LinkedIn Learning and a variety of development programs.
- Do you prefer cars or bikes? We have free private covered parking.