Pro Customer Service Productivity
Date: 19 Jan 2026
Location: Bucharest, RO, 013329
Company: OMV Group
Overview of the company
OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply. We provide the energy for day-to-day modern life: fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance.
At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate.
Your tasks
- Handle and processes moderately complex orders from order creation to invoicing to meet customer needs.
- Assist Borealis General Sales Manager in sales planning and process by collating data. Serves as a link between customers and sales staff to assure responsiveness.
- Builds and maintains a permanent, long-term relationship with a group of customers.
- Develops and maintains extensive understanding of all products, services, systems and processes in order to deal with wide variety of questions.
- Undertakes handling of complex and difficult customers complains and requests.
- Processes and maintains customer related master data, pricing conditions and other commercial conditions, including complicated customer setup (hierarchies) and complex pricing conditions and changes (e.g. mergers).
- Processes and maintain VIP and other complex customer contracts within given area of responsibility as per defined scope.
Your profile
- Master's degree in Business Adiminstration or similar
- Relevant professional experience: 3 - 5 years
- Proven customer support experience or experience as a client service representative > 3 years.
- Track record of over-achieving objectives.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different type of charcters.
- Good customer service experience in managing maritime/ export process (logistics, including booking, documentation, and customs clearance processes) is considered an advantage.
- Advanced in English,
Location
Bucharest
What OMV Petrom can offer
- Long weekend plans are always welcome - on Friday, our office hours end at 14.00.
- You can rely on a health insurance that covers medical treatment in a variety of private medical clinics.
- You can work from home, if the work activity allows.
- The number of your days off increase according to your work experience so that you'll enjoy more free time.
- We aim to make your vacation days happier, by paying each vacation day double.
- Are you a top performer? Your work can be rewarded each three months based on performance results.
- Additional days off and various financial support for different events like marriage, child birth, etc.
- Access to LinkedIn Learning and a variety of development programs.
- Do you prefer cars or bikes? We have free private covered parking.