Senior Expert Processes Management

Overview of the company

OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply. We provide the energy for day-to-day modern life: fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance.

Our Business | OMVPetrom.com

At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate.

Sustainability | OMVPetrom.com

Your tasks

• Designs, defines, implements, documents, oversees and continuously improves the governance framework of the assigned ITSM processes (as process owner) across process managers on group-wide scale, in a coordinated way, without guidance and respecting the principles and rules in place;
• Manages and monitors effective and efficient process execution and performance with respect to assigned processes, and reports to upper management and ITSM stakeholders on overall IT process health, including data insights with tangible value-oriented KPIs (strategic/operational) to enable the identification of trends, required actions and optimization potential (e.g. automation, self-service, etc.), best-practices on the market, tool new developments, etc.;
• Designs process benchmarking models and contributes to certification of IT processes along agreed standards;
• Oversees the new software releases of ITSM support platform by coordinating external and internal resources from the ITSM area, in strong alignment with the process community and the application managers;
• Responsible for delivering strategic ITSM related projects that create additional business value, reduce costs and increase end user satisfaction;
• Act as stand-in for main Process Owner for the Incident, Problem, Change and SRFM processes;
• Leads (from a technical perspective) and coaches a small team of IT professionals towards developing additional capabilities and capacity in the area of process management;
• Builds and coordinates ITSM related training formats and content, development programs and certifications of ITSM experts.

Your profile

• Master’s degree: Technical Studies, Business Administration, Project Management, Computer Science, Business Informatics;
• Relevant professional experience: > 7 years in IT process & service management area and in IT service delivery and operations;
• Advanced analytical skills;
• Significant experience in the area of ITSM;
• Advanced knowledge to abstract complex situations and manage diverse stakeholders;
• Experience in working in a federated and international organization, understanding of digital trends;
• Advanced capabilities in data analytics and reporting, very good knowledge of ITSM tools - preferably ServiceNow platform and related modules;
• ITIL v3/4 certification;
• Advanced command of English (written and spoken).

Location

• Bucharest

What OMV Petrom can offer you

• Long weekend plans are always welcome - on Friday, our office hours end at 14.00.
• You can rely on a health insurance that covers medical treatment in a variety of private medical clinics.
• You can work from home, if the work activity allows.
• The number of your days off increase according to your work experience so that you'll enjoy more free time.
• We aim to make your vacation days happier, by paying each vacation day double.
• Are you a top performer? Your work can be rewarded each three months based on performance results.
• Additional days off and various financial support for different events like marriage, child birth, etc.
• Access to LinkedIn Learning and a variety of development programs.
• Do you prefer cars or bikes? We have free private covered parking.