Team Lead Order Management AT/DE (gn)

OMV as employer

At OMV, we drive energy, mobility, and lifestyles forward every day. We’re working towards becoming an integrated sustainable chemicals, fuels and energy company by 2030, and climate neutral by 2050.

Put simply? That means reinventing the essentials for sustainable living.

And that takes the best and brightest minds.

This is a place where you can be ambitious.

Feel included and drive innovation. A place that celebrates big thinking, and creates exciting opportunities to learn and grow.

We're calling on people who turn ideas into action.

To become part of a place that celebrates purpose. To contribute to global change by being here.

The best thing about tomorrow is that you can create it.

Your tasks

• Lead the Customer Service Operations team for AT/DE to meet evolving customer needs and support sales. Ensure efficient daily operations and high-quality service delivery.
• Drive continuous improvement through process optimisation, automation, and harmonisation. Maintain service levels that enhance customer satisfaction.
• Support the implementation of the OMV 2030 strategy. Align team activities with long-term business goals.
• Contribute to shaping Customer Service strategy, including defining KPIs and benchmarking performance. Participate in strategic planning to strengthen operational excellence.
• Lead or participate in projects aimed at improving customer service processes and tools. Ensure solutions increase efficiency and service quality.
• Manage daily team performance, resource allocation, and motivation. Foster a positive work environment that supports development and morale.
• Develop team capabilities to support individual growth and successful business transformation. Promote accountability, ownership, and knowledge sharing.
• Oversee all customer service activities to ensure high-quality communication and timely issue resolution. Handle escalations and ensure corrective actions are taken when needed.
• Monitor KPIs, conduct quality checks, and implement improvements to enhance service operations. Collaborate with other departments to ensure smooth end-to-end customer service.
• Stay informed about industry trends and customer service technologies. Maintain a deep understanding of customer needs to continuously improve service delivery.

Your profile

• University  degree MA, relevant professional experience min 7 years.
• High customer focus with a strong sense of ownership and operational excellence.
• Strong Leadership skills with a proactive, collaborative approach.
• Advanced M365 skills, SAP and Salesforce knowledge is preferred .
• Data‑driven, analytical mindset.
• Excellent communication, stakeholder management, and ability to lead change and projects.
• Languages: must in Slovak (C2), German (C1) & English (B2).

Unlock your potential. Make it count.

The opportunity to join an internationally renowned company in a fast-moving business sector, providing excellent development opportunities. We offer an attractive compensation package that matches your qualifications and professional experience. The  gross monthly salary is from 3466,67 EUR.
The employment contract will be concluded with OMV Slovensko s.r.o.
Place of work: Einsteinova 25, 851 01 Bratislava, Slovakia
Start day: 1.6.2026
Contract type: full-time, 40 hours/week

OMV Slovensko s.r.o. offers attractive benefits:
• Work-Life Balance: Flexible Working Time & Possibility to Working from home 8 days/month.
• Yearly bonus.
• Meal contribution.
• Commuting Allowance.
• Contribution to Pension Fund Scheme.
• Diverse training opportunities.
• and many more.

At OMV, you matter. Ready to grow?

At OMV, we’re passionate about creating an inclusive environment where everyone has the chance to grow and thrive. We embrace diversity in all its forms—whether it’s age, gender identity, disability, ethnicity, religion, or sexual orientation—because we know it makes us stronger.

Our success comes from working together as a diverse team and maintaining a healthy work-life balance. Guided by our values—We Care, We’re Curious, We Progress—we’re shaping a more sustainable future together.

We’re especially proud of our efforts to advance women within our organization, focusing on getting more women into leadership roles. At OMV, you’ll have the opportunity to take on meaningful responsibilities, work across different functions, lead impactful projects, and even go on international assignments.

We offer tailored development programs to help you unlock your potential and achieve your career goals while contributing to a legacy of sustainable progress. Join us and be part of a community that’s driving global change.

Ready to make a difference? Apply now and start your exciting journey with OMV.

Together. Forward for good.

Your contact

If you need any further information  or have questions regarding accessibility please contact Michaela Jarolínová.